Garuda Indonesia Presented “5-Star Airline” status by Skytrax

Mack Air the local representative from of Garuda Indonesia Airlines is pleased to announce the presentation of “Five-Star Airline” status to the airline by Skytrax; the world’s leading airline and airport review specialist headquartered in London, on 27th January, 2015.

Garuda Indonesia Presented “5-Star Airline” status by Skytrax

Mack Air (Pvt) Ltd, the handling agent (GSA) for Garuda Indonesia is pleased to announce the presentation of “Five-Star Airline” status to the airline by Skytrax; the world’s leading airline and airport review specialist headquartered in London, on Tuesday, January 27, 2015. Skytrax CEO Edward Plaisted presented PT Garuda Indonesia (Persero) Tbk. with the “5-Star Airline” award which was received by Garuda Indonesia President & CEO, M. Arif Wibowo.
This prestigious recognition is testament of the many improvements consistently carried out by the airline over the years that eventually led to its transformation from a little known entity among the world’s airlines into one of the best airlines with a top-tier 5-star ranking. Of the 200 and more airlines in the world today, only seven are named as 5-star airlines.

CEO Skytrax Edward Plaisted explained that the 5-star airline rating is a firm recognition of Garuda Indonesia’s ongoing transformation in terms of the standard and quality of its services. “This achievement reflects the hard work by the airline in recent years. ” said Plaisted.
Consistency of an airline’s product and service is a major part of the 5-Star rating, and Garuda’s fleet now offers Business Class flat-bed seating and 32-34 inch seat pitch in Economy Class. Customers can also experience the new First and Business Class 5-Star service concept in their newest Boeing 777-300ER fleet,” added Plaisted.

An airline’s rating is based on an overall evaluation of Garuda’s products and services, both in its ground service at the airport and the delivery quality of inflight service onboard Garuda’s flights.

Spurred on by a strong commitment to deliver the best service, Garuda Indonesia’s performance gradually earned global recognition. In 2010, Garuda Indonesia became a 4-star airline and was voted “The World’s Most Improved Airline” by London-based Skytrax, and “Airline Turn Around of The Year” by the Centre for Asia Pacific Airlines (CAPA) – an independent institution for aviation and airline analysis based in Sydney, Australia. Meanwhile, during the “Paris Air Show” in June 2013, Garuda Indonesia received the “The World’s Best Economy Class” award and was ranked as one of “The World’s Top 10 Airlines”.

In addition, during the “Farnborough Airshow” in UK on July 15, 2014 Garuda Indonesia once again received international recognition, winning “The World’s Best Cabin Crew 2014” award from Skytrax, beating other airline giants the likes of Singapore Airlines and Cathay Pacific Airways. In 2014, Garuda Indonesia was named one of “The World’s Top 10 Airlines” and was ranked seventh in the world, climbing from eighth position in the previous year.

Garuda Indonesia was also voted “Best in Region: Asia and Australasia” for two consecutive years (2013 and 2014) by the “Airline Passenger Experience Association (APEX)”,– an association of businesses and professionals that that create, deliver, and manage the airline passenger experience – headquartered in New York, USA during the “Passenger Choice Award 2013” and “Passenger Choice Award 2014” held in Anaheim, California, USA.

Since becoming a member of the global SkyTeam alliance in March 2014, Garuda Indonesia along with 19 other SkyTeam members serves a total of 1,052 flights to various destination cities in 177 countries, and offer a global network that covers more than 16,323 flights daily. In addition, Garuda Indonesia passengers will be able to enjoy 516 lounges of SkyTeam members worldwide.