Mack Air (Pvt) Ltd is a fully owned subsidiary of John Keells Holdings PLC, a limited liability company established in Colombo, Sri Lanka in the year 1980. Encompassing one of the largest airline divisions within Sri Lanka, the company represents some of the most renowned names in world aviation.
With over four decades of industry experience, Mack Air has the honor of being the first General Sales Agent to have been awarded ISO certification within Sri Lanka. The company provides infrastructure, marketing, accounting, airport, and administrative support to all the principals currently represented.
We are committed to providing high-quality services to our customers while ensuring exceptional customer service. Our company provides infrastructure, marketing, accounting, airport, and administrative support to all the principals currently represented.
The most valued asset in the company; Our personnel is continuously trained and updated on new developments within the industry and their talents are harnessed to achieve excellence in their respective fields. Our workforce, some of the best in the industry, has been responsible for many of our success stories and has been instrumental in innovating and launching several successful products within the markets we operate in.
Our Vision
To be the undisputed leader in the airline and aviation service industry.
Our Mission
To maintain our leadership role by creating value to deliver the best service experience to our customers, meeting stakeholder expectations to maximize profits while being committed to ensuring the highest standards of social responsibility in everything we do.
Company Profile
Quality policy
We are committed to delighting our customers through superior service standards and ensure we exceed their expectations, which are achieved through:
-
Compliance with all national and applicable international laws, regulations, and guidelines of principals.
-
Unwavering focus on Customers to improve customer-oriented services.
-
Achieving continual improvement through the identification of improvement opportunities and instilling corrective action.
-
Motivated and competent human resources.
-
Dedication to establishing and achieving Quality Objectives.
-
Establishing partnerships with principals and suppliers.
-
Acquiring and maintaining superior IT Technologies.